Legal

Privacy Policy

How Fravin collects, uses, stores, shares, and protects personal information. Fravin is a product of Maxileus Technology Private Limited. By using the apps or website, you agree to this policy and consent to the processing of your information as described below, in accordance with applicable Indian laws.

1. Applicability and scope

This policy applies to all users of the Fravin platform, including customers and partner eateries, across the Fravin customer app, the Fravin Partner app (Android), this website, and customer support channels. It governs the collection, usage, storage, transfer, and disclosure of personal information.

2. Information we collect

Depending on how you use Fravin, we may collect:

Account information: phone number with country code, name, and referral code where provided. Login uses a one-time passcode sent to your phone. There is no password.
Orders and activity: cart contents, orders, ratings and review text, favorites, notification inbox state, and app activity such as opens, eatery views, searches, and orders, tagged with your area.
Location: GPS or chosen map location used to show nearby eateries and to scope partner analytics by zone.
Device information: device ID, device model, platform, app version, push token for notifications, and login event records.
Partner business information: eatery details, hours, menu, FSSAI number, and uploaded identity and license images.
Communications: feedback, support requests, and correspondence you share with us.

3. How we use your information

To register and manage your account, including login passcodes.
To process and fulfil pickup pre-orders placed through the platform, including payments.
To verify partner eatery details, such as FSSAI registration, and maintain listing quality.
To help you discover nearby eateries with clear open and closed states.
To communicate with you about orders, support, and service updates.
To improve and personalize the service by analyzing usage, preferences, and feedback.
To comply with legal obligations, resolve disputes, and enforce our terms.

4. Sharing of information

Fravin does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share information only as needed to run the service:

With the partner eatery, to the extent necessary to fulfil your pickup order.
With payment processing providers and banks to process transactions securely. Fravin does not store card numbers, CVV, or UPI PINs.
With third-party service providers who help us operate the platform, conduct our business, or provide services to you, subject to strict confidentiality obligations. These providers support functions such as hosting, data storage, push notifications, login messaging, maps, payments, search, and analytics.
When required by law, regulation, legal process, or governmental request.
In connection with a merger, acquisition, or sale of assets, where information may transfer to the new entity under this policy.

5. Data retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations, including legal, regulatory, accounting, or reporting requirements. Once the retention need ends, we securely delete or anonymize the data. Transaction records, compliance records, and legal documentation may be kept longer where the law requires it or for legitimate purposes such as resolving disputes, enforcing agreements, or preventing fraud. Account deletion follows the in-app delete flow. Deleted accounts stay blocked from login, while past orders may remain in anonymized form.

6. Website, cookies, and tracking

This website is a static informational site. It has no login, no accounts, and no contact form that stores data. If you email us, we receive the contents of that email. Hosting servers may record standard technical data such as IP address and user agent as part of normal operation. We use Microsoft Clarity to understand how visitors use the site, through anonymized measurements such as visited pages, clicks, and scrolling. Clarity may set cookies on your device for this purpose. You can block or delete cookies in your browser settings, though parts of the site may work less smoothly as a result. Inside the apps, analytics and tracing run only where configured. You can manage notifications and location permission through your device settings. Limiting location will limit nearby results.

7. Third-party services and links

The platform links to and integrates with independent third-party services, such as payment gateways, maps, and analytics providers. These parties operate under their own privacy policies, and Fravin is not responsible for their practices. Review their policies before sharing information with them.

8. Your rights

Subject to applicable law, you may request access, review, correction, and deletion of your personal information, and you may withdraw consent for optional processing. You can update your name in the app and manage notification preferences on your device. For access, correction, or deletion requests, contact support@fravin.in. We respond within applicable legal timelines.

9. Contact and grievance

For questions about this policy, or to request access, correction, or deletion of your data, contact support@fravin.in. We acknowledge complaints within 48 hours and resolve escalated complaints within 30 days from receipt.